Do you want to join H&M on a journey, changing the way we define a seamless customer experience? If you feel that you have a genuine passion for growing businesses and see yourself in a role contributing to added customer value, a strong brand and digital growth. Then join us and take part in changing the way we work with omni.
The e-commerce teams contribute to added customer value, a strong brand and maximized profitable selling by ensuring customer experience and day to day operation for e-commerce in the market. The teams is responsible to drive omni sales performance and customer centricity in all parts of daily business by executing the best omni customer offer for our customers. Together with the rest of the sales team, they will work towards aligned and cross-functional goals, driving omni sales performance and customer centricity.
On this journey, we´re all working together to create the best omni customer offer for our customers and as a Site Specialist, you will be a key player in making this happen. Together with the rest of the team you will work towards aligned and cross-functional goals, driving omni sales performance and customer centricity in all parts of your work.
Key responsibilities include:
- Drive net sales and day-to-day operations and execution of your customer segment in your e-com market
- Knowing your sales markets, customer behavior, customer expectations and competitor overview by conducting the right research and analysis
- Conduct A/B testing to optimize content interactions and secure customer relevance by optimizing each landing page
- Responsible for daily optimization and evaluation of our online touchpoints, components and customer relevance
- Participate in ideate, planning and implementation of regional customer group related projects within the core customer team to optimize the regional customer plan on local level
- Collaborate cross-functionally with the core customer team and Media Planners making sure we always test and tweak and send the right commercial message to our customers
Being part of our omni journey means there is not one clear path. We ask of you to be open to change and take part in creating an organization for the future. This is an opportunity for open-minded team players that by being curious, innovative and forward-thinking want to change our business and the whole industry. We ask you to be yourself, drive results, work towards goals and go for it with everything you’ve got.
Besides your personality we see that:
- University Degree, preferably in Business or Economics
- 2+ years of E-commerce experience and OMNI retail knowledge (previous experience within e-com visual merchandising is a plus)
- You are experienced within e-com and understand the total digital eco-system and its synergies.
- Strong data management skills – analytical, structured, ability to synthesize information, draw conclusions and confident presenting these
- Experience working in and/or consuming reports from AEM, Hybris, Tableau & Power-Bi
Additional Information
This is a full-time permanent role with placement in Stockholm. Start date after agreement but as soon as possible.
If you want to join our exciting journey and a fantastic team, please upload your CV (in English) as soon as possible but at the latest the 5th of September. Do not wait too long with your application as interviews are held continuously.
Due to GDPR, we only accept applications through our career page.
